COMPLAINT
MANAGEMENT SYSTEM |ISO 10002: 2014
The ISO 10002:2014
Complaint Management System Training course provides an overview of
implementing and managing a complaint management system based on the ISO 10002
standard. The course aims to develop skills for efficient complaint handling,
enhancing customer satisfaction, and maintaining a strong organizational
reputation.
The types of courses for the COMPLAINT MANAGEMENT SYSTEM |ISO 10002: 2014
as follows:
§ Awareness Training Course:
The ISO 10002:2014 Awareness Training course provides an overview of
implementing a Complaint Management System based on the ISO 10002 standard. It
covers complaint-handling processes, customer satisfaction, continuous
improvement, and the importance of confidentiality. The course aims to create
awareness and familiarity with the standard, empowering participants to
contribute to effective complaint management in their organization.
§ Internal Audit Training Course:
The ISO 10002:2014 Internal Audit Training course provides an overview of
conducting internal audits for a Complaint Management System based on the ISO
10002 standard. It covers audit planning, conducting audits, identifying
non-conformities, and reporting findings. The course emphasizes auditor
competence, impartiality, confidentiality, and customer satisfaction. Its goal
is to enhance auditors' skills, drive continual improvement, and ensure
compliance with ISO 10002 requirements.
§ Lead Auditor Training Course:
The ISO 10002:2014 Lead Auditor Training course equips participants with the
skills to lead and conduct audits of Complaint Management Systems based on the
ISO 10002 standard. It covers complaint-handling processes, customer
satisfaction, audit planning, conducting audits, reporting findings, and
follow-up activities. The course focuses on developing leadership and auditing
skills to ensure compliance with ISO 10002 and drive continual improvement in
complaint management practices.
